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Operations Manager – Americas

Time Zone
Department

Americas

Seniority Level

Operations

Employment Type

Manager

Full-time

Summary

Join Exponential Technology as the Americas Operations Manager — a senior contributing manager who owns Customer Support, DevOps, and QA across Americas time zones. You will partner with your APAC counterpart to deliver 24-hour operational coverage for ETI’s enterprise client base of institutional investors. This is a management-level technical leadership role: you will write code, build infrastructure, resolve production incidents, design processes, set operational strategy, and — as the firm scales — recruit and manage junior staff.

Day to Day Responsibilities

  • Own uptime, latency performance, and incident response for ETI’s data warehouse and delivery platform during Americas operating hours.
  • Triage and resolve customer support tickets with institutional-grade speed and accuracy.
  • Build, deploy, and maintain Kubernetes and Docker-based microservices infrastructure across cloud providers (GCP, AWS, Azure) and on-prem environments.
  • Design, document, and enforce operational procedures and runbooks that scale with the business.
  • Set operational strategy and define SLAs, incident response protocols, and escalation paths across the global operations team.
  • Conduct rigorous QA validation of all datasets before client delivery.
  • Create and maintain monitoring dashboards (Grafana, Prometheus) with proactive alerting.
  • Implement and enforce cybersecurity best practices to support SOC 2 Type II and ISO 27001 compliance.
  • Coordinate daily handoffs with the APAC Operations Manager to ensure seamless 24-hour coverage.
  • Serve as primary operational point of contact for North American enterprise clients.
  • As the firm grows, recruit, onboard, and manage junior operations and support staff.

AI and Automation Responsibilities

  • Design and deploy Agentic AI workflows to automate customer support triage, incident detection, and routine operational tasks.
  • Leverage AI coding assistants (Claude Code, Windsurf, Cursor) to accelerate development of infrastructure scripts, monitoring tools, and automation pipelines.
  • Build AI-powered validation and QA frameworks that reduce manual testing.
  • Define the AI automation roadmap for the operations function.
  • Train and mentor junior staff on effective use of AI tools in their daily workflows.

Requirements

  • 7+ years in a combined DevOps / operations / site reliability role, with at least 3 years in a technical management or team lead capacity.
  • Strong software development skills in Python, Go, or C++ — you write production code, not just scripts.
  • Deep knowledge of Kubernetes and Docker in production environments (3+ years).
  • Hands-on experience with cloud operations across at least two of: GCP, AWS, Azure.
  • Cybersecurity fluency — practical experience implementing security policies and supporting compliance certifications (SOC 2, ISO 27001).
  • Significant financial services experience — direct exposure to market data, trading systems, institutional investors, or fintech platforms.
  • Track record of hiring, developing, and managing technical teams.

Cultural Fit - Who Trives at Exponential

  • High Executive Functioning Skills — Ability to plan, prioritize, organize, and execute complex work independently.
  • Excellent Communicator — Clear, precise verbal and written communication. Able to articulate technical concepts to non-technical stakeholders.
  • Team Player — Collaborative, ego-free contributor who elevates others.
  • Significant Financial Services Experience — Understanding of the domain’s unique requirements around data quality, latency, compliance, and security.
  • Composure Under Pressure — Maintains calm during production incidents, tight deadlines, and ambiguity.

Would Be Great If You Also Have Exposure To

  • Apache Arrow and WebAssembly (WASM) for high-performance data processing.

  • C++ development for performance-critical systems.

  • Experience building or managing data warehouses and analytics platforms at scale.

  • Infrastructure-as-Code tools such as Terraform or Ansible.

  • Stream processing and real-time analytics architectures.

  • Machine Learning, Deep Learning, and LLM deployment in production.

  • Experience scaling a team from small (2-5 people) to mid-size (10-20 people).Pre-sales engineering or customer-facing technical roles in B2B SaaS or data services.

  • Budget management and vendor negotiation for cloud and infrastructure services.

Compensation

  • Competitive base salary commensurate with experience.
  • Stock option grant — participate in ETI’s growth as a pre-Series A team member.
  • Performance-based cash bonuses.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan.

About Exponential Technology

At Exponential, we empower enterprises to innovate more rapidly by leveraging on-prem and on-cloud data technology in combination with tightly integrated analytics and LLM toolsets. By integrating data into a high-performance and flexible data backplane, we help businesses of all sizes overcome data entropy and unlock their true analytical capacity as an organization. With over 25 years of experience in the institutional investment space, we leverage our knowledge to extract value from data with our State-of-the-Art Technology and Analytics stack.


We are an AI-native company. Every team member — from engineering to marketing to operations — uses Agentic AI and AI-powered tools daily. If you are excited about working at the frontier of AI-augmented productivity in financial data technology, we want to hear from you.

How to Apply

Send your resume and cover letter to hr@exponential-tech.ai with the job title in the email subject line.

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